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class="l time">2019/8/5 10:43:24</span> <span class="r tag"> <a class="layui-btn layui-btn-normal">我要询ä­h</a> </span> </p> <article class="article-text"> <p>æ–?| 来源·本站 本站作è€?/p> <p style="text-align:center"><strong><span style="font-family: 宋体;font-size: 24px"><span style="font-family:宋体">逆势飞扬</span></span></strong></p><p style="text-indent:112px;text-align:right"><span style="font-family: 宋体;font-size: 19px">----<span style="font-family:宋体">访济宁润华广汽丰田æ€È»ç†è–›å¾·ä¸œ</span></span></p><p style="text-indent: 112px; text-align: left;"><span style="font-family: 楷体, 楷体_GB2312, SimKai; text-align: center; text-indent: 37px;">                                         ä½œè€…:董传èŠ?/span></p><p style="text-indent:37px"><span style=";font-family:宋体;font-size:19px"><img src="/uploadfile/News/2019/8/5/2019-08-05-232b801bfb-0213-467f-b27e-0e58bf052c3d.jpg" width="800" height="482" border="0" vspace="0" title="" alt="" style="width: 800px; height: 482px;"/></span></p><p style="text-indent:37px"><span style=";font-family:宋体;font-size:19px">2018òq´ä»¥æ¥ï¼Œæˆ‘国汽èžR销售行业进入了历史上的冰点åQŒé‡åˆîCº†å‰æ‰€æœªæœ‰çš„挑战,无论合资品牌åQŒè¿˜æ˜¯å›½äº§å“ç‰Œï¼Œéƒ½æ‰¿è½½ç€å·¨å¤§çš„压力,销量下滑、利润下滑已成äؓ行业热点词,更有诸多商家åQŒä¸å ªé‡è´Ÿï¼Œè¢«è¿«é€€å‡ºå¸‚场。但åQŒå°±æ˜¯åœ¨˜q™æ ·ä¸¥å³»çš„市场环境下åQŒæµŽå®æ¶¦åŽå¹¿æ±½ä¸°ç”?S店却逆势飞扬åQŒä¸ä»…实现销量提升,利润更是实现倍增åQé‚£ä¹ˆï¼Œåˆ°åº•æ˜¯ä»€ä¹ˆåŠ©æŽ¨æµŽå®æ¶¦åŽå¹¿æ±½ä¸°ç”°å®žçŽ°é€†åŠ¿é£žæ‰¬çš„å‘¢åQŸå¸¦ç€˜q™ä¸ªé—®é¢˜åQŒæœ¬åˆŠè®°è€…采访了‹¹Žå®æ¶¦åŽòq¿æ±½ä¸°ç”°4S店æ€È»ç†è–›å¾·ä¸œå…ˆç”Ÿã€?/span></p><p style="text-indent:37px"><strong><span style="font-family: 宋体;font-size: 19px"><span style="font-family:宋体">薛å¯d东äÍ危受命,成就自己åQŒæˆž®±æ¶¦åŽå¹¿ä¸?/span></span></strong></p><p style="text-indent:37px"><span style=";font-family:宋体;font-size:19px"><span style="font-family:宋体">提到‹¹Žå®æ¶¦åŽòq¿æ±½ä¸°ç”°åQŒå°±ä¸å¾—不先说一说薛德东ã€?/span></span></p><p style="text-indent:37px"><span style=";font-family:宋体;font-size:19px"><span style="font-family:宋体">薛å¯d东,‹¹Žå®æœ¬åœ°äººï¼ŒòqÏx—¶ä¸å–„­a€è°ˆï¼Œä½†è¯´èµ·ä»–的润华广汽丰田时åQŒå´æ˜¯æ»”滔不¾lï¼Œ‹È€æ˜‚顿挫。今òq?/span>44岁的薛å¯d东,å‡ø™ín于一个普通的工äh家庭åQŒä»Žž®ç”Ÿ‹z»è‰°éš¾ï¼Œé«˜ä¸­æ¯•ä¸šè€ƒä¸Šè­¦æ ¡åQŒä¹Ÿå› äؓ安™‡Œæ— æ³•æ”¯ä»˜å­¦è´¹è€Œæ”¾å¼ƒã€‚但薛å¯d东åƈ没有攑ּƒäººç”Ÿç†æƒ³ã€‚他勇于面对现实åQŒè‡ªåŠ›æ›´ç”Ÿï¼Œå½“学徒、做生意、跑保险åQŒåœ¨å¸‚场¾læµŽçš„大潮里摸爬滚打åQå¯è´ëŠš„是,˜q™æœŸé—´ä»–˜q˜é€šè¿‡ä¸Šå¤œæ ¡å–得了大专文凭åQŒæå‡äº†è‡ªå·±çš„文化素质。老天æ€ÀL˜¯çœ·é¡¾æœ‰å‡†å¤‡çš„人,薛å¯d东在获得人生中的½W¬ä¸€½W”经验胦富的同时åQŒä¹ŸæŠ“住了äh生的½W¬ä¸€‹Æ¡æœºé‡ã€?002òqß_¼Œè–›å¯d东进入济宁润华集团,从售后服务做赗÷€‚在工作中,正如他的属相--牛一æ øP¼Œå…¢å…¢ä¸šä¸šåQŒä“Q劳ä“Q怨,逐步获得了领导的认可ã€?/span><span style=";font-family:宋体;font-size:19px"><span style="font-family:宋体">七年别克å’?/span></span><span style=";font-family:宋体;font-size:19px"><span style="font-family:宋体">ä¸?/span></span><span style=";font-family:宋体;font-size:19px"><span style="font-family:宋体">òq´å¤§ä¼?/span></span><span style=";font-family:宋体;font-size:19px"><span style="font-family:宋体">ž®†è¿‘</span></span><span 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style="font-family:宋体">实现他们一直勾ç”ȝš„</span>“自己想做的汽èžR”,更难以达成如今消费者心目中的“完¾ŸŽæ±½è½¦åŞ象”。TNGA架构下的汽èžR研发åQŒå›´¾l•é©¾é©¶ähåQŒä»¥é©ùN©¶èˆ×ƒØ“èµïL‚¹åQŒä»Žæ— åˆ°æœ‰é‡æ–°å¡‘造汽车的基本性能和根本架构ã€?/span><span style="font-family: 宋体;font-size: 19px">  </span></p><p style="margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;text-indent:37px;padding:0 0 0 0 ;background:rgb(255,255,255)"><span style="font-family: 宋体;font-size: 19px"><span style="font-family:宋体">中国市场已经从今òq´å¼€å§‹å¯¼å…¥ä¸°ç”?/span>TNGA架构下的产品åQŒæ¯”如新凯美瑞和首款</span><span style="font-family: 宋体;font-size: 19px">SUV车型C-HRåQŒä»Žä¸€ä¸Šå¸‚ž®±å€å—消费者的å…Ïx³¨å’Œå–œçˆ±ï¼Œä»?/span><span style="font-family: 宋体;font-size: 19px"><span style="font-family:宋体">全球来看åQŒä¸°ç”°è®¡åˆ’在</span>2020òq´å‰åŽï¼Œž®†æœ‰å¤§çº¦ä¸€åŠçš„车型会出自TNGA架构。这些都ä¸ÞZ»Šòq´åŽŸæœ¬ä¸æ¸©ä¸ç«çš„òq¿æ±½ä¸°ç”°å¸‚场的爆发奠定了坚实的äñ”品基¼‹€ã€?/span></p><p style="text-indent:37px"><strong><span style="font-family: 宋体;font-size: 19px"><span 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style="font-family:宋体">在济宁润华园区,有着一套完整、科学的服务‹¹ç¨‹åQŒåƈ把具体工作数据化、制度化。比如在售后工作中,形成了一套制度化çš?/span>“规定动作”,每名售后工作人员必须要严格按照这套动作去实施。规定动作其实就是基¼‹€å·¥ä½œåQŒåŒ…括员工关爱委员会、首问负责制、主动问候、微½W‘服务等åQŒéƒ½æ˜¯è§„定动作中的一部分ã€?</span></p><p style="text-indent:37px"><span style=";font-family:宋体;font-size:19px"><span style="font-family:宋体">员工关爱委员会:没有员工满意度就没有客户满意度。一个ä­h值统一执行åˆîC½çš„团队才是企业竞争的有力保障。广汽丰ç”?/span></span><span style=";font-family:宋体;font-size:19px">4Såº?/span><span style=";font-family:宋体;font-size:19px"><span style="font-family:宋体">在此基础上进一步丰富和完善了委员会的服务内容,通过一些小型团队活动、读书分享、生日庆¼œä¼šã€è´­æˆ¿å›¢è´­ç­‰æœåŠ¡‹zÕdŠ¨åQŒè®©å¤§å®¶åœ¨èŽ·å¾—知识的同时åQŒæå‡èƒ½åŠ›ï¼Œæ”¶èŽ·å¿«ä¹åQŒæ„Ÿå—润华创业的‹È€æƒ…和温暖。尊重每一位员工,‹È€åŠ±æ¯ä¸€‹Æ¡è¿›å–。支撑团队战斗的åQŒè¿˜æœ‰æµŽå®æ¶¦åŽå¯¹å®¶æ–‡åŒ–的传承和打造ã€?/span></span></p><p style="text-indent:37px"><span style=";font-family:宋体;font-size:19px"><span style="font-family:宋体">首问负责制、主动问候、微½W‘服务:把微½W‘服务主动问候首问负责åŞ成一个习惯,在给客户一个宾臛_¦‚归、亲切如家一æ ïLš„温馨感受的同æ—Óž¼Œä¹Ÿç»™æˆ‘们自己一个良好的工作环境ã€?/span></span></p><p 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style="font-family:宋体">¾l´ä¿®™å¹ç›®æ•°æ®åŒ–:随着ž®åž‹è½¦çš„客户占比­‘Šæ¥­‘Šå¤šåQŒé¦–‹Æ¡è´­è½¦çš„客户比例也越来越多。很多客æˆïL¼ºä¹å¯¹è½¦è¾†¾l´ä¿®ä¿å…»çš„常识,他们在定期组¾l‡çˆ±è½¦è®²å ‚的同时åQŒé’ˆå¯¹å®¢æˆ·å¯¹æ›´æ¢™å¹ç›®æœ‰è´¨ç–‘的心里åQŒå¼ºåŒ–了¾l´ä¿®™å¹ç›®æ•°æ®åŒ–çš„æ–ÒŽ¡ˆã€‚首先树立标准,在前台准备了相关的资料,对轮胎、电瓶、刹车片、æ×o芯的相应的性能、ä‹É用寿命、更换周期等常识˜q›è¡Œå±•ç¤ºåQŒæå‰å‘ŠçŸ¥å®¢æˆïL›¸å…³çš„标准。维修技师对每一辆èžR都会对轮胎花¾U¹åŽšåº¦ã€åˆ¹è½¦ç‰‡åŽšåº¦ã€ç”µç“¶çš„电压以及½Iø™°ƒæ¸©åº¦ã€èžR内空æ°?/span>PM2.5含量½{‰ç­‰™å¹ç›®˜q›è¡Œå…·ä½“的测量,形成数据报告åQŒäº¤¾l™æœåŠ¡æŠ€å¸ˆï¼Œå¯¹å®¢æˆ¯‚¿›è¡Œä¸€ä¸€è§£è¯»åQŒéœ€è¦æ›´æ¢çš„åQŒä¸éœ€è¦æ›´æ¢çš„åQŒå¤§æ¦‚还能用多久½{‰ç­‰ç›¸å…³çš„注意事™åšwƒ½ä¸€ç›®äº†ç„¶ã€‚客户在看到˜q™äº›å…·ä½“数据的时候在心里非常ítå®žåQŒç”±è¡ïLš„感慨润华服务åQŒå†ä¹Ÿä¸ç”¨æ‹…心所谓的ž®ç—…大修了。“能修不换,先修后换”不仅仅是一句口åøP¼Œæ›´æ˜¯æ¶¦åŽè¯šä¿¡ä¸“业的真实写照ã€?/span></p><p style="text-indent:37px"><span 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